Primary Business Model
Skudot Business Solutions Pvt. Ltd. is structured to offer both a B2B wholesale platform and a vendor-managed marketplace.
In its B2B wholesale mode, Skudot enables registered retailers and resellers to purchase bulk quantities directly from verified vendors through a digital portal. The model allows businesses to compare product offerings, pricing, and delivery timelines, optimizing procurement for retail and resale operations. Skudot acts as an intermediary, aggregating multiple suppliers and providing streamlined operations for buyers, while vendors benefit from a broader market reach, digital catalogue listing, and logistics support. Key features include bulk order processing, inventory management, and direct vendor onboarding. Retailers and resellers leverage Skudot’s platform to efficiently source goods from a curated vendor network.
Simultaneously, Skudot operates as a vendor-managed marketplace wherein approved vendors list and manage their own products directly on the platform. Skudot facilitates the technology backend, customer communication, and transactional security, but the vendors control cataloguing, pricing, and inventory management independently. As a facilitator, Skudot ensures fair play, compliance, and upholds marketplace rules to maintain trust and operational transparency. The combination of B2B and vendor-managed structures positions Skudot as a flexible solution for India’s dynamic retail and wholesale ecosystem.
Payment Flow
All payments generated by purchases on the Skudot platform, whether via its wholesale portal or marketplace, are collected by Skudot. Buyers make payments using various payment methods including UPI, net banking, cards, or wallets—processed securely through authorized payment gateways. After Skudot receives the payment, the funds are held until successful delivery and fulfillment of the order are confirmed, following rigorous quality and compliance checks.
Once delivery is validated, Skudot initiates fund settlement to vendors net of any applicable fees, commissions, refunds, or chargebacks. This settlement cycle typically operates on T+2 or T+3 timelines (where T is the date of delivery confirmation). Vendors receive detailed statements for each settlement, aiding reconciliation with their accounts. Skudot’s centralized payment system reduces risks for buyers, automates vendor payouts, and supports transparent transactional records. Refunds—should they arise—are processed via the original payment method used by the buyer and communicated as per the platform’s Refund and Settlement Policy. Neither direct vendor collection nor off-platform payment is permitted for marketplace transactions, preserving process integrity.
Return/Refund Responsibility
Skudot exclusively manages all return and refund operations. Buyers are required to submit product return requests within seven business days of delivery, adhering to guidelines concerning item condition (unused, sealed, and in original packaging). Skudot’s team verifies the eligibility of the return, handles logistics for shipment back to vendors when needed, and conducts inspection prior to approving any refund. Certain categories, such as perishable, customized, or hygiene-sensitive items, may be ineligible for return as per industry standards.
After successful verification of the returned product, refunds are disbursed directly to the buyer’s original mode of payment. For partial refunds or exchanges, Skudot offers clear options subject to inventory availability and policy compliance. By centralizing return and refund processing, Skudot provides buyers with a predictable and transparent experience, lowering friction and fostering brand trust. This mechanism is aligned with best practices across India’s leading platforms and helps mitigate potential disputes before escalation.
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Shipping/Delivery Management
Skudot employs a blended logistics approach, leveraging both its own logistics division and strategic partnerships with leading third-party delivery companies (3PLs). For certain product categories or high-value orders, Skudot’s in-house operations ensure full control and end-to-end traceability of shipments, from warehouse dispatch to last-mile delivery. Approved vendors are also permitted to use their logistics networks, subject to strict quality and service benchmarks set by Skudot.
Buyers benefit from estimated delivery timelines visible at checkout, proactive order status updates, and real-time tracking for most shipments. Ownership and risk associated with the goods transfer upon confirmed delivery to the customer. Third-party delivery integration allows scalable, nationwide reach, and supports reverse logistics for returns. In complex supply chains or bulk shipments, Skudot coordinates with 3PLs for optimized routing, inventory management, and expedited service. This dual approach offers flexibility for both vendors and buyers, balancing cost-efficiency, coverage, and quality assurance.
Data Handling Policy
All user, vendor, and transaction data on Skudot is stored within the company’s secured internal systems. Data is encrypted at rest and in transit, with robust access controls and audit logging in accordance with India’s Digital Personal Data Protection (DPDP) Act (2023) and IT Act (2000). Skudot does not outsource data storage to third-party cloud providers such as AWS, Google Cloud, or Odoo for primary business operations. Instead, it employs local hosting and regular system audits, minimizing the risk of unauthorized access, data breaches, or regulatory non-compliance.
User privacy and control are prioritized, including informed consent at sign-up, rights to access and correct personal data, and transparent cross-border data rules as per Indian regulations. Skudot appoints Data Protection Officers for compliance, enforces breach notification protocols, and upholds sectoral standards (RBI, IRDAI, SEBI) relevant to the business. Data localization ensures sensitive information remains within India’s jurisdiction, aligning with national security and regulatory mandates.
Dispute Resolution
All buyer, vendor, or third-party disputes related to orders, payments, or platform policies are first addressed through Skudot’s internal Grievance Redressal mechanism. Dedicated grievance officers and automated systems ensure timely acknowledgment (usually within 48 hours) and case resolution as per the Consumer Protection Act, E-Commerce Rules (2020), and Skudot policy. Most issues are resolved digitally via helpdesk, consumer support, and mediation channels.
If a satisfactory outcome is not reached, disputes are escalated to legal authorities within the jurisdiction of the courts of Bangalore, Karnataka, India. Skudot complies with national legal protocols, supports e-filing and online dispute processes, and maintains full audit records to aid transparency. The company encourages amicable resolution and technological tools such as Online Dispute Resolution (ODR) to expedite case closure while minimizing litigation overheads.